AI-Powered User Insights: Unveiling Figma’s Voice of Customer Program – Enterpret – YouTube https://www.youtube.com/watch?v=xmU7sjdvU_s&ab_channel=Enterpret 2023-07-21 This interview with Michael Nguyen from Figma is jam-packed with some really great VoC program best practices. They are quantifying qualitative data! They are doing it without adding any extra friction like manual labeling or extra required fields. They are […]
Support Driven Panel: How to Execute Exceptional Feedback Loops – Enterpret – YouTube https://www.youtube.com/watch?v=-Ps2DJ5Bgxc&ab_channel=Enterpret 2024-05-06 “Thinking about customer feedback used to be a chore and now it feels like a competitive advantage. You have to do it. How do you build the insights infrastructure to really fuel product development, customer intuition, and customer empathy?” https://youtu.be/-Ps2DJ5Bgxc?si=-bkT8RVvIZHqfwlu&t=5m35s […]
Enterpret Roundtable – Scaling Customer Insights During Hypergrowth with Zoom, Figma, and Notion – YouTube https://www.youtube.com/watch?v=Mea4_q-oUy8 2023-06-04 “I am optimistic about closing the loop in a personalized way at scale. If you’re able to capture some metadata, and you have the tooling to support it, it’s actually pretty easy to integrate user information back into […]