AI-Powered User Insights: Unveiling Figma’s Voice of Customer Program – Enterpret – YouTubehttps://www.youtube.com/watch?v=xmU7sjdvU_s 2023-07-21 This interview with Michael Nguyen from Figma, hosted by Varun Sharma at Enterpret, is jam-packed with Voice of the Customer best practices. They are quantifying qualitative data! And they’re doing it without the friction of manual labeling or extra required fields. […]
Support Driven Panel: How to Execute Exceptional Feedback Loops – Enterpret – YouTube https://www.youtube.com/watch?v=-Ps2DJ5Bgxc&ab_channel=Enterpret 2024-05-06 “Thinking about customer feedback used to be a chore and now it feels like a competitive advantage. You have to do it. How do you build the insights infrastructure to really fuel product development, customer intuition, and customer empathy?” https://youtu.be/-Ps2DJ5Bgxc?si=-bkT8RVvIZHqfwlu&t=5m35s […]
Enterpret Roundtable – Scaling Customer Insights During Hypergrowth with Zoom, Figma, and Notion – YouTube https://www.youtube.com/watch?v=Mea4_q-oUy8 2023-06-04 “I am optimistic about closing the loop in a personalized way at scale. If you’re able to capture some metadata, and you have the tooling to support it, it’s actually pretty easy to integrate user information back into […]