VoC Expert Insights: Kayla Eliaza from Notion – YouTubehttps://www.youtube.com/watch?v=N0RieEHEkjw 2024-11-27 This short interview (under 15 minutes) with Kayla Eliaza from Notion, hosted by Tiffany from Enterpret, shared helpful advice on getting started with Voice of the Customer. It made me want to dive dive deeper into specifics: how to measure VoC effectiveness in ways that […]
Unreasonable Hospitality by Will Guidarahttps://www.goodreads.com/book/show/60018618-unreasonable-hospitality I really enjoyed this book—not just for how Will Guidara wove a lifetime of meaningful conversations with his dad throughout, but for how he emphasized prioritizing the people you work with above everything else. It made me want to surround myself with people who share those values. The kind of […]
AI-Powered User Insights: Unveiling Figma’s Voice of Customer Program – Enterpret – YouTubehttps://www.youtube.com/watch?v=xmU7sjdvU_s 2023-07-21 This interview with Michael Nguyen from Figma, hosted by Varun Sharma at Enterpret, is jam-packed with Voice of the Customer best practices. They are quantifying qualitative data! And they’re doing it without the friction of manual labeling or extra required fields. […]
Support Driven Panel: How to Execute Exceptional Feedback Loops – Enterpret – YouTube https://www.youtube.com/watch?v=-Ps2DJ5Bgxc&ab_channel=Enterpret 2024-05-06 “Thinking about customer feedback used to be a chore and now it feels like a competitive advantage. You have to do it. How do you build the insights infrastructure to really fuel product development, customer intuition, and customer empathy?” https://youtu.be/-Ps2DJ5Bgxc?si=-bkT8RVvIZHqfwlu&t=5m35s […]
Enterpret Roundtable – Scaling Customer Insights During Hypergrowth with Zoom, Figma, and Notion – YouTube https://www.youtube.com/watch?v=Mea4_q-oUy8 2023-06-04 “I am optimistic about closing the loop in a personalized way at scale. If you’re able to capture some metadata, and you have the tooling to support it, it’s actually pretty easy to integrate user information back into […]