Unreasonable Hospitality by Will Guidarahttps://www.goodreads.com/book/show/60018618-unreasonable-hospitality I really enjoyed this book. I cried over the stories about his Mom, and I love the way he described a lifetime of valuable conversations with his Dad. The way Will Guidara talks about prioritizing the people you work with over everything else makes me feel inspired and motivated—I can […]
AI-Powered User Insights: Unveiling Figma’s Voice of Customer Program – Enterpret – YouTube https://www.youtube.com/watch?v=xmU7sjdvU_s&ab_channel=Enterpret 2023-07-21 This interview with Michael Nguyen from Figma is jam-packed with some really great VoC program best practices. They are quantifying qualitative data! They are doing it without adding any extra friction like manual labeling or extra required fields. They are […]
Support Driven Panel: How to Execute Exceptional Feedback Loops – Enterpret – YouTube https://www.youtube.com/watch?v=-Ps2DJ5Bgxc&ab_channel=Enterpret 2024-05-06 “Thinking about customer feedback used to be a chore and now it feels like a competitive advantage. You have to do it. How do you build the insights infrastructure to really fuel product development, customer intuition, and customer empathy?” https://youtu.be/-Ps2DJ5Bgxc?si=-bkT8RVvIZHqfwlu&t=5m35s […]
I spent the day in Portland. It was filled with rhythm, new friends, old friends, reading in cafes, giant french fries, photo walks, wandering the art museum, and salad for dinner. I meet the most creative and interesting people every single time I go to CreativeMornings. I love them so much! Portland was perfect. Intisar […]
The phrase “intrinsically pleasurable” really caught my attention in this episode, and I love the part about meditation being about a state of complete attention to the present. The Drive Interview with Peter Attia I think of life as a handful of direction changes that some of them you look back in the past and […]
I love this interview so much. It runs the gamut from poop jokes to depression to knowing what truly matters when it comes to being remembered. Wait Wait Naked and Ashamed: Peter Sagal There is a poignant discussion about depression at 14:00 that resonated with me. The thing that I hope people do now is […]
People are the best puzzles you’ll never solve. Michael Lopp in Managing Humans